Family Support Network Inc offers quality services to families mostly in the Lismore, New South Wales local government area, with some services offered across neighbouring local government areas. This area includes the metropolitan areas of North Lismore, South Lismore, Lismore Heights, East Lismore and Goonellabah as well as surrounding rural villages such as Dunoon, Modanville, Clunes, Bexhill, Rosebank, Jiggi, Rock Valley, Bentley, Wyrallah, The Channon, Nimbin and others. Our services include provision of family work/support, facilitating parenting programs as well as supported playgroups.
We were established in 1989 and have been providing our services for over 25 years now. We are located at 30 Wyrallah Road, East Lismore (see map below) and we also have premises at 41 Wilson Street South Lismore as well as premises at the Nimbin Community Centre. We currently run a number of programs which are funded by Family And Community Services.
Family Support Network is an incorporated association, we are keen to have community participation in our service through association membership. Please contact us if you are interested in joining.
Most of our services are free of charge to families. You are welcome to attend our playgroups, browse the resource and brochure library, have a chat with the Family Centre staff, attend special parenting events and information sessions.
Any member of a family can contact us by phone (6621 2489) or in person whenever information or support is needed or when they are concerned about how their family is managing.
Another service or agency could contact us on your behalf or you can refer yourself. Service Providers can download our Form 800kb in Word, here. If you'd like to recieve occasional emails about our services, sign up to our mailing list here.
Initially you will speak with our intake officer who will assess if our service is able to support your family’s needs. If not, we will link you to a service that can assist. If we are able to assist, you will be allocated a family worker to work with you directly. Our Family Worker will contact you within 2 weeks to organise an appointment. If you urgently need help, try some of our links here.
The Family Worker will then work with you and your family to develop goals for how the family would like things to be. The worker will assist your family to achieve those goals. The Family Worker can meet with you individually or with your family in your home or at our premises, or other agreed locations.
Nimbin Family Centre
This service is free of charge. Any family members can contact us by phone (6689 0423) or in person on a Tuesday or Friday. You are welcome to attend our playgroups during school terms or have a chat with the Centre's staff. Click here for more details about our playgroups at Nimbin.
South Lismore Family Centre
You are welcome to drop in and attend our free playgroups that are held during school term. You will find our playgroups at 41 Wilson Street, South Lismore on Wednesdays & Fridays. Click here for more details about our playgroups at South Lismore.
Family Support Network is committed to protecting the personal and sensitive information of parents, children & families. If you’d like to read our policy about protecting your sensitive information and your rights and responsibilities, please click here to download 300Kb Pdf.
If you wish to make a Freedom of Information Application to access your family file, please use this form.
Our mission is to provide services that actively develop family well-being, build upon family unity and strengths to promote the rights and safety of children and young people.
We recognise the diversity of communities and respect their cultural, linguistic, sexual, ethnic and religious differences. We acknowledge, and continue to work with, Aboriginal communities of the region to ensure that Aboriginal people can attend to their cultural business and build healthy communities.
We are proud to anounce our new Strategic Plan for 2019-2021. (400Kb PDF)
At Family Support Network Inc., we bring the following values into both our day-to-day work and our longer-term aspirations:
Family Support Network Inc employs a range of highly skilled and qualified professionals who are all focused on helping you achieve your objectives in creating a stronger family environment.
Our trained staff facilitate our popular playgroups and support groups. They facilitate our ever- popular range of parenting programs. Or they can work with your family to help you improve the things that might be worrying you.
Our staff are trained in:
- Early childhood development
- Social Welfare
- Community services and development.
- Family work
- Early Intervention and
- A range of parenting programs.
Helen (Casework Manager), Courtney & Gudrun (Family Workers), Tennyson (Intensive Family Worker)
Rachel (Nimbin Playgroup & Family Work) Karen (South Lismore Playgroup & Start Together) with Sarah (Program Supervisor).
Amber (Finance Officer) and Michelle (Admin Officer)
Neil Moreton (General Manager)
David Oliver (Finance Manager)
Family Support Network encourages people interested in our organisation and its mission to consider joining our vibrant Management Committee (Board). If you are interested in learning how to join our board please contact our General Manager Neil Moreton on 02 66 212 489 and he will be happy to discuss this matter with you.
Please meet our valued board members.
Dale Campbell has been working in the not for profit sector for over fifteen years. He currently holds the positon of Operations Manager in the School of Health and Human Sciences at Southern Cross University.
He has previously fulfilled the roles of Chief Executive Officer (CEO) and Chief Financial Officer (CFO) in not for profit organisations. Dale has worked in various segments of the sector including indigenous organisations, mental health and child protection. Between 2008 and 2012 Dale and his wife lived in the Northern Territory. They spent part of this time living and working in remote indigenous communities.
Dale has previously served as the Treasurer of the NT Mental Health Coalition. Dale holds a Bachelor degree in Economics, Social Science and Accounting, and post graduate qualifications in Economics, and Learning and Development. Dale holds a Cert IV in Business (Governance), and another in Workplace Assessment and Training.
Dale is passionate about the work not for profit organisations do within their communities, and the changes they can make to people’s lives.
Lynne AustinLynne Austin: Lynne is a mid wife and is our longest serving board member with over 8 years of service on our board.
Andrea BrooksAndrea Brooks is a Women’s Health Nurse. Whilst living in the Northern Rivers, Andrea has raised two children with her partner and studied further, whilst also working at two NGO’s. She is passionate about supporting women during pregnancy and mothering, as well as in other aspects of their lives.
Cath NapierCath has worked as a Social Worker and Educator in the community services & child protection sectors in Australia and internationally for more than 30 years. She is an accredited social worker & has post graduate qualifications in both education and communication.
Early in her career, Cath worked directly with families & children, including school social work with refugees; adolescent mental health work; residential youth work; crisis child protection work; early intervention & management.
For many years following this, Cath taught in the community services department of local TAFE colleges and, through coordination of students’ field placements, developed close relationships with many NGOs in the Northern Rivers. In 2007, Cath began working internationally, mostly in Cambodia and Laos, building the capacity of national social workers.
From 2015, Cath worked for "Save the Children", firstly on Nauru in the asylum seeker detention centre supervising caseworkers, and then as regional child protection technical advisor for the Pacific and SE Asia. Cath now works as an independent consultant and, having settled back into north coast life (most of the time), she has joined FSN’s Board to try and contribute some of her skills to her local community.